Williston Parks & Recreation District is seeking a Full-Time Facilities Operations Manager to oversee daily operations at Raymond Family Community Center and Evolution Sports Complex!

If you are a strong leader with a passion for facility operations, customer service, and community recreation, this could be a great opportunity for you. Help ensure our facilities operate safely and efficiently while coordinating programs, events, and facility use to provide quality recreational opportunities for all. Learn more about the position and how to apply below.

Job Title: Facilities Operations Manager
Department: Williston Parks & Recreation
Status: Exempt
Benefits: Standard District Benefits are provided
Starting Salary Range: $60,000–$70,000
Adjustments are determined annually by the Executive Director.
Supervisor: Facilities & Operations Director

Essential Job Duties:

• Manages the daily operations of Raymond Family Community Center (RFCC) and Evolution Sports Complex and serves as the primary operational contact for both facilities.
• Coordinates facility schedules, reservations, contracts, payments, tournaments, programs, events, and facility use requests to maximize facility utilization and maintain positive relationships with skating organizations, sports clubs, Williston High School, Williston State College, WPRD programs, and other user groups.
• Supervises, trains, schedules, and provides ongoing direction to Ice Technician staff and provides on-site operational direction to Guest Services and other part-time staff assigned to the facilities, coordinating Guest Services staffing needs and employee performance concerns with the Guest Services Manager.
• Coordinates daily ice operations, arena and turf use, event setup, facility conversions, and other operational requirements for RFCC and Evolution Sports Complex.
• Monitors facility maintenance, cleanliness, appearance, safety, security, equipment, and overall condition and coordinates identified repair and maintenance needs with the Facilities Maintenance Manager.
• Assists with budget preparation and monitors facility revenue, expenditures, purchasing, staffing, usage, and operational performance while maintaining accurate records and reports.
• Implements and enforces WPRD policies, procedures, facility rules, safety requirements, user agreements, and established operational standards.

The following statements are intended to describe the general nature and level of work to be performed by the individual within this classification. They are not to be considered an exhaustive or all-inclusive listing of the position’s duties and tasks, as they may change or be adjusted as situations require.

Job Duties/Tasks:

• Assists with pre-opening operational planning and transition preparation for Evolution Sports Complex, including scheduling, user group transitions, procedures, staffing input, and opening readiness.
• Manages the daily operations and administration of RFCC and Evolution Sports Complex to ensure facilities operate safely, efficiently, and in accordance with established WPRD standards.
• Coordinates facility schedules, reservations, contracts, tournaments, programs, events, and user group activities to maximize facility utilization while effectively managing operational requirements.
• Serves as the primary operational contact for RFCC and Evolution Sports Complex inquiries and addresses concerns or scheduling conflicts as appropriate.
• Supervises, trains, schedules, and provides ongoing direction to Ice Technician staff; coordinates Guest Services staffing needs with the Guest Services Manager and other part-time staffing needs with appropriate management; and provides on-site operational direction to staff assigned to the facilities.
• Coordinates ice-related equipment and system inspections, servicing, and repairs, arranging qualified service providers as needed and assigning appropriate responsibilities to Ice Technician staff when those positions are filled.
• Monitors facility maintenance, cleanliness, appearance, safety, security, equipment, and overall condition and communicates identified maintenance needs to the Facilities Maintenance Manager.
• Assists the Director of Facilities and Operations with annual budget preparation and monitors assigned facility revenue, expenditures, purchasing, and operational needs in accordance with approved budgets.
• Reviews facility usage, user group activity, staffing, revenue, and other operational information and provides regular updates and recommendations to management.
• Receives and resolves routine patron, user group, staff, and facility concerns and incidents; addresses employee performance and disciplinary matters within assigned authority; and escalates significant or unresolved matters to the Director of Facilities and Operations. Communicates Guest Services employee performance and conduct concerns to the Guest Services Manager for follow-up.
• Implements and enforces WPRD policies, procedures, facility rules, user agreements, safety requirements, and operational standards and ensures assigned staff understand and follow established expectations.
• Coordinates facility preparation and operational needs for tournaments, special events, rentals, programs, and other scheduled activities in coordination with WPRD departments and outside user groups.
• Establishes and maintains effective working relationships with employees, patrons, user groups, event organizers, vendors, officials, and the public.
• Performs related duties as required or assigned by the Director of Facilities and Operations and/or Executive Director of Parks and Recreation.

Knowledge, Skills, and Abilities Required by Position:

• Knowledge of recreation management and facility operations.
• Knowledge of operational policies, procedures, and standards associated with parks and recreation facility management.
• Proficiency with computers, communication systems, and facility management software.
• Strong customer service skills, including the ability to effectively handle difficult or sensitive situations.
• Ability to establish and maintain effective working relationships with employees, coworkers, members, and the public.
• Ability to collect, analyze, organize, and present information and data in reports.
• Ability to communicate effectively, both verbally and in writing.
• Strong organizational, problem-solving, decision-making, and attention-to-detail skills.
• Ability to work independently with limited supervision and exercise sound judgment.

Supervisory Responsibilities:

• Supervises Ice Technician staff assigned to Raymond Family Community Center and Evolution Sports Complex and provides operational direction to other staff working within the facilities as appropriate.

Guidelines:

• Work follows Park District Policies and Procedures. These guidelines may require interpretation depending on operational demands or emerging issues.

Working Conditions:

• Work is performed primarily indoors at Raymond Family Community Center and Evolution Sports Complex, with occasional outdoor assignments.
• Work may involve standing, walking, bending, lifting, climbing, and tasks requiring manual dexterity.

Minimum Qualifications:

• Bachelor's degree in recreation management, business administration, public administration, facility management, or a related field, or an equivalent combination of education and relevant experience.
• Previous supervisory experience with responsibility for directly managing multiple employees.
• Experience administering employee performance management and disciplinary action.
• Professional experience sufficient to successfully perform the major duties and responsibilities of the position.
• Ability to work evenings, weekends, holidays, and irregular hours as required.
• Ability to lift at least 50 pounds and heavier loads with assistance.
• Current CPR certification or ability to obtain within six months of employment.
• Valid North Dakota driver’s license or ability to obtain within 30 days of employment.

Last Updated 11/02/2026

Questions before applying? Contact WPRD HR Director, Kate Cote

Please complete the form below to apply.